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Shipping Policy

JFC Medical Supplies, LLC
Effective Date: April 28, 2026
Last Updated: April 28, 2026

At JFC Medical Supplies, LLC (“JFC,” “we,” “us,” or “our”), we are committed to processing and shipping orders as efficiently as possible. Because many of our products are fulfilled through third-party suppliers and dropship partners, shipping times, carrier options, and delivery estimates may vary by product, order contents, destination, and supplier availability.

1. Shipping Areas

We currently ship to addresses within the United States only. We reserve the right to restrict shipping for certain products, locations, territories, P.O. boxes, freight-forwarding addresses, or jurisdictions where shipment is limited by supplier policy or applicable law.

2. Free Shipping Offer

We offer free standard shipping on eligible orders of $50.00 or more before taxes and after discounts, unless otherwise stated on the product page or at checkout. Free shipping applies only when ALL of the following are true:

  • The order ships to an eligible U.S. address.

  • The order total meets or exceeds $50.00 after discounts.

  • The order does not contain specialty equipment subject to surcharges (see Section 3).

 

Free shipping does not apply to expedited shipping, special-order items, freight shipments, or products otherwise excluded from the offer. This offer may be modified, suspended, or discontinued at any time.

3. Shipping Rates

Standard shipping rate: a flat fee of $7.15 applies to all orders under $50.00.

 

Certain product categories carry additional shipping surcharges due to size, weight, or handling requirements. These fees are included in the products price and are not waived by the free shipping threshold:

  • Lightweight DME Equipment (walkers, rollators, canes, commodes, crutches, etc.): + $9.25 per order

  • Wheelchairs: +$49.95 per order

 

Special-order items that ship directly from the manufacturer may be subject to additional freight charges that will be communicated to you before fulfillment.

 

Incontinence and nutritional products do not carry an additional surcharge beyond the standard rate

4. Order Processing Time

Orders placed by 3:00 PM (Mon–Fri) are typically processed the same business day. Orders placed after 3:00 PM, on weekends, or on holidays are processed the next business day. Processing times may vary depending on:

  • product availability and supplier processing times;

  • prescription or eligibility verification, where applicable;

  • fraud screening;

  • high-order-volume periods.

 

Submitting an order does not guarantee same-day or next-day shipment unless expressly stated on the product page.

5. Estimated Delivery Times

Most orders arrive within 1–2 business days of shipment. Estimated delivery times are goodfaith estimates only and are not guaranteed unless expressly stated otherwise in writing. Delivery times may be affected by:

  • supplier inventory levels or manufacturer backorders;

  • shipping carrier delays, weather events, or force majeure events;

  • order verification requirements;

  • other circumstances beyond our reasonable control.

 

If we are unable to ship within the advertised timeframe, we will notify you and provide the option to continue waiting or cancel for a refund, as required by applicable law.

6. Supplier-Fulfilled and Dropship Orders

JFC primarily operates through supplier-supported dropshipping and may also use third-party fulfillment partners or, in some cases, direct fulfillment.

As a result:

  • products in the same order may ship separately;

  • different items may arrive on different dates;

  • packaging may vary by supplier;

  • supplier-specific lead times may apply;

  • inventory shown on the Site may change before fulfillment is completed.

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We reserve the right to split shipments, substitute fulfillment methods, or cancel items that become unavailable.

7. Shipping Delays

We are not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • carrier service interruptions,

  • severe weather,

  • natural disasters,

  • public health events,

  • labor disruptions,

  • customs or regulatory delays,

  • supplier backorders,

  • manufacturer shortages,

  • inaccurate shipping information provided by the customer.

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If a shipment is materially delayed, we may, in our discretion and as required by law, notify you and offer available options.

8. Incorrect Addresses and Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned, delayed, misdelivered, or deemed undeliverable due to an incorrect, incomplete, outdated, or unserviceable address provided by the customer:

  • additional shipping charges may apply;

  • reshipment may be delayed;

  • certain items may become non-returnable or non-refundable, especially health-related, hygiene-sensitive, or supplier-restricted products.

9. Lost, Damaged, or Missing Shipments

If your order arrives damaged, appears lost, or is missing items, please contact us within 7 days of the marked delivery date or receipt.

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Please include:

  • your order number,

  • the name of the product,

  • a description of the issue,

  • and, if applicable, photos of the package, label, and item.

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We may investigate with the supplier, carrier, or fulfillment partner before issuing a replacement, refund, or other resolution.

10. Shipping Restrictions for Certain Products

Some products may require special handling, prescription review, eligibility confirmation, age verification, or destination restrictions. We reserve the right to refuse, delay, or cancel shipment of any product where necessary to comply with supplier requirements, safety considerations, or applicable law.

11. Title and Risk of Loss

Unless otherwise required by law, title to products and risk of loss may pass to the customer upon delivery to the shipping address provided, or as otherwise determined by the applicable carrier or fulfillment terms.

12. Contact Us

For shipping questions, delivery issues, or order support, please contact:

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JFC Medical Supplies, LLC

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Email: jfcmedicalsupplies@gmail.com

Phone: 704-777-0045

Mailing Address:

        210 N Church st, unit 1908,

        Charlotte, NC 28202, USA

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